How Trade-In Works
Our streamlined trade-in process makes upgrading your device simple and rewarding. Follow these five easy steps to trade in your old device and upgrade to the latest technology.
Tell us about your device
Select your device model, storage capacity, and condition to get an instant estimated value. Our intelligent valuation system considers current market rates and device specifications.
Buy your new device
Purchase your new device upfront from our extensive collection of refurbished smartphones and proceed with your trade-in request to offset the cost.
Send us your old device
Ship your device using our prepaid, fully insured label. Remember to back up your data and perform a factory reset before shipping.
Inspection & final quote
Our certified technicians thoroughly test your device. If it matches your description, you receive full value. If the condition differs, we provide a revised quote.
Get paid
Accept the quote and receive payment directly to your bank account within 1-3 business days. Fast, secure, and hassle-free.
Device Condition Guide
Good Condition
- Fully working display with no dead pixels
- No screen burn-in or discolouration
- No major cracks or deep scratches
- All buttons and ports function properly
- Camera lenses are clear and undamaged
- Battery holds charge effectively
- Face ID / Touch ID works correctly
- Device powers on and operates normally
Damaged
- Cracked screen or shattered display
- Display issues (lines, flickering, dead zones)
- Functional faults (buttons, speakers, microphone)
- Camera not working or severely scratched
- Battery issues or won't hold charge
- Water damage indicators triggered
- Device won't power on
What Can You Trade In?
We accept a wide range of devices from top manufacturers. Trade in your Apple iPhone, Samsung Galaxy, iPad, Apple Watch, and more. All devices must be from Apple or Samsung to qualify for our trade-in program.
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Smartphones (Apple & Samsung)
Trade in your iPhone or Samsung Galaxy. We accept all recent models including iPhone 16, 15, 14, 13, 12, and Samsung Galaxy S24, S23, S22, and more. Even older models have value.
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Tablets
Trade in your iPad or Samsung tablet. We accept iPad Pro, iPad Air, iPad Mini, and Samsung Galaxy Tab series. Get competitive value for tablets in any condition.
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Smartwatches
Trade in your Apple Watch or Samsung Galaxy Watch. From Apple Watch Ultra to Galaxy Watch 6, we accept all major smartwatch models in working condition.
Important Information
Frequently Asked Questions
Can I trade in a broken device?
Yes, we accept faulty and damaged devices. Even if your device has a cracked screen, doesn't power on, or has other issues, it still has value. Select the "Damaged" condition when getting your quote, and we'll provide a fair valuation based on the parts and materials.
When do I get paid?
Payment is processed after our inspection is complete and once you accept the final quote. Once accepted, funds are transferred to your bank account within 1-3 business days. You'll receive email notifications at every stage of the process.
What happens if my device condition is different from what I stated?
If our inspection reveals a different condition than declared, we'll send you a revised quote via email. You have the option to accept the new offer or decline it. If you decline, we'll return your device to you free of charge with no penalties.
Do I need to include accessories when trading in?
No, you only need to send the device itself. Accessories like chargers, cases, and original packaging are not required and won't affect your trade-in value. Feel free to keep them for your new device.
How is my data protected during the trade-in process?
We take data security seriously. Once received, all devices undergo professional data erasure using certified software that meets UK GDPR and data protection standards. The process is irreversible and ensures your personal information is completely removed.
What should I do before sending my device?
Before shipping: (1) Back up your data to iCloud, Google Drive, or a computer, (2) Sign out of all accounts (iCloud, Google, Samsung), (3) Perform a factory reset, (4) Remove SIM card and memory card, (5) Note your IMEI number.
Ready to upgrade?
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Trade in your device today and get competitive value while making a sustainable choice. Join thousands of satisfied customers who've upgraded with Refurby.
